Customers
Shipping & delivery.
Processing times, delivery estimates by region, tracking, and what happens with taxes, customs and parcels that go astray.
Effective date: September 2026 · Applies to every store operated by KIRAMEKI COMMERCE LLC
The short version
Orders ship within 1–3 business days with a tracking number. Standard delivery takes about 6–12 business days in the United States. Sales tax, where it applies, is shown at checkout. Lost or damaged parcels are replaced or fully refunded.
Order processing
Orders are dispatched directly from the warehouses of our fulfilment partners, which may be located outside the United States; this is why delivery estimates are counted in business days and why every parcel ships with tracking.
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You receive an order confirmation immediately and a shipping confirmation with a tracking number when the parcel is handed to the carrier.
Delivery estimates
Estimates are counted in business days from the shipping confirmation, for standard tracked delivery:
- United States
- 6–12 business days
- Other destinations
- Published at checkout; typically 10–20 business days
Each store publishes the estimate for the exact products and destination at checkout, before payment. During peak periods (November–December) estimates may be longer and are shown at checkout.
Tracking
Every parcel ships with tracking. The tracking link is in your shipping confirmation and is updated at each scan. If tracking has not moved for 10 business days, write to us and we will open an inquiry with the carrier and keep you informed.
Taxes, duties and customs
United States: prices exclude sales tax, which is calculated and shown at checkout where it applies. Because orders may ship from our fulfilment partners' warehouses outside the United States, import duties can apply; when a duty is not included in the price, it is shown before you pay, never collected at the door as a surprise.
Other destinations: prices exclude local taxes and duties; what applies is shown at checkout before payment.
Lost, delayed or damaged parcels
If a parcel is marked delivered but has not arrived, check with household members and neighbours and write to us within 7 days. If a parcel is lost in transit or arrives damaged, we replace it or refund it in full, including shipping — send us a photo of the damage and the label.
Address changes and undeliverable parcels
Write to us as soon as possible if the delivery address is wrong; we can change it until the parcel is handed to the carrier. Parcels returned to us as undeliverable (wrong address, not collected) are refunded minus the outbound shipping cost, or reshipped at cost.
Contact
Shipping questions: info@kiramekicommerce.com, quoting your order number and store.