Customers
Returns & refunds.
Our 30-day return window, defective items, and exactly how a refund is paid.
Effective date: September 2026 · Applies to every store operated by KIRAMEKI COMMERCE LLC
The short version
We accept change-of-mind returns for 30 days and replace or refund defective items in full. Email us first for the return address. Refunds go back to the original payment method within 14 days of receiving the goods (or proof of shipment; we may wait until the goods are back or you show proof of shipment). Defective or wrong items are replaced or refunded at our cost.
Your rights
Nothing on this page limits the rights you have under the consumer-protection laws of your U.S. state. Where those laws give you more than what is written here, they apply.
Our 30-day return window
Every store accepts returns of unused items in their original packaging for 30 days after delivery, for a refund or exchange.
How to return
- Email info@kiramekicommerce.com (or the store's contact page) with your order number and the items you are returning.
- We reply within 1–2 business days with the return address and a return reference.
- Ship the items with tracking and send us the tracking number.
Please do not send returns to our registered office; it is an administrative address and parcels sent there cannot be processed.
Return shipping costs
For change-of-mind returns, you pay the cost of returning the goods unless the store states otherwise. For defective, damaged or incorrect items, we cover return shipping or, where reasonable, refund you without asking for the item back.
Refunds
Refunds are made within 14 days of receiving the returned goods (or proof that you sent them, for items we asked you to ship back), to the original payment method. For defective, damaged or incorrect items the refund includes the price paid and the standard outbound delivery cost.
Items that cannot be returned
Sealed hygiene or personal-care items that have been unsealed, perishable goods, and personalised items — unless defective. Items must be unused and in their original packaging for change-of-mind returns.
Defective or incorrect items
If an item is defective or not what you ordered, write to us with photos; we replace, repair or refund at your choice within what the law allows. Statutory warranties under the law of your U.S. state apply on top.
Disputes
We aim to resolve every issue directly by email. You may also contact the consumer-protection office of your state or your card issuer if we do not resolve a problem to your satisfaction.